Terms & Conditions

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing the website or completing a purchase, you agree to be bound by these Terms. We recommend retaining a copy for future reference.

1. Legal Compliance & Consumer Protection (State of Kuwait)

These Terms comply with the official regulations issued by the Ministry of Trade and Industry (MOCI), State of Kuwait, regarding consumer rights and return policies.

Consumers have the right to return or exchange goods within fourteen (14) days from the purchase date stated on the invoice, except for items excluded by law.
The following items are excluded from the 14-day return period under MOCI regulations:

Jewellery and precious commodities
Watches and glasses
Evening and wedding clothing
Items in direct contact with the skin (including swimwear and underwear)
Perfumes

For these excluded items, returns or exchanges are permitted within one (1) day only, provided that:

The return or exchange option is clearly stated on the purchase invoice; and
The item is unused, unworn, unaltered, and in its original condition and packaging.

The Ministry of Trade and Industry reserves the right to take legal action against any violations of these regulations.
Consumers are encouraged to file official complaints with the Ministry if they are exposed to unlawful practices.

2. Company Information & Scope

Simple But Gold Jewellery Company for Retail Jewellery Sale is a registered company in the State of Kuwait, under the Ministry of Commerce.
These Terms apply only to consumer purchases.
If you are purchasing goods as a business or reseller, these Terms do not apply, and separate business terms shall govern the transaction.

3. Orders & Sale Contract

All orders placed through the website are subject to acceptance and availability.
We reserve the right to accept, refuse, or cancel any order at our discretion, including if we are unable to supply the goods.
Product descriptions and prices are displayed with reasonable accuracy at the time of ordering.
The final price payable is the amount shown at checkout and will be charged accordingly.

4. Accounts & User Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities conducted under your account.
Providing false or misleading information may result in account suspension or termination.
You must notify us immediately of any unauthorized use or security breach.
We reserve the right to suspend or permanently terminate accounts that violate these Terms or harm our reputation. Re-registration after termination is prohibited.

5. Billing & Payments

All payments must be made in accordance with the prices and billing terms in effect at the time of purchase.
Transactions are processed through SSL-encrypted and PCI-compliant payment systems to ensure data security.
We conduct regular security and malware scans.
For high-risk transactions, we request government-issued identification and/or additional verification documents.
We reserve the right to:

Modify product pricing at any time;
Limit quantities per customer, household, or order;
Refuse or cancel orders at our discretion.

If an order is modified or canceled, we may attempt to notify you using the contact details provided at checkout.

6. Delivery

Orders will be delivered to the address provided during the checkout process.
Our team will communicate with you to confirm Delivery Address and Schedule.
Delivery timelines are estimates and may vary due to external factors beyond our control.

7. Faulty Goods

Faulty goods are items that do not conform to the contract at the time of delivery.
This does not include defects resulting from:

Normal wear and tear
Misuse, negligence, or accidental damage
Failure to follow care instructions
Unauthorized alterations or repairs

You must notify us as soon as reasonably possible if you believe an item is faulty.

8. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, supply disruptions, or transportation delays.

9. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Kuwait.

The courts of the State of Kuwait shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, the use of the website, or any purchase made through it.

10. Acceptance of Terms

By accessing or using this website and placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you must not use the website or services.

11. Contact Information

For any questions, concerns, or complaints, please contact us at:
📧 support@simplebutgold.com

Last updated: Febryary, 2026

PRIVACY POLICY

Simple But Gold